Terms and Conditions

These terms and conditions help to keep the www.repairkite.com (referred to as 'Repairkite', 'the website', 'we' or 'us') a safe place to buy your kite and to clarify the relationship between you and Repairkite in connection with the website. You should understand that by placing an order, you accept the following terms and conditions:

1. Product offer
2. Payment Methods
3. Prices
4. Payment and Credit cards
5. Consumers’ right to resign from buying, product returns.
6. Guarantee
7. Delivery
8. Security
9. Personal information protection
10. Communication
11. User’s opinion and comments
12. Children’s safety
13. Responsibility discharge
14. Complaint and conflicts
15. Copyright and Trademark Notice
 
 
1. Product offer
Because of the nature of internet business, Repairkite (Kiterepair) offer changes and modifies often and fast. Prices are represented as Regular prices and Retail prices. Regular prices are recommended sale prices from manufacturer/importer or they can be formed by Repairkite (Kiterepair) . Retail price is a price, which is valid for buying through the internet and in case of 100% payment in cash or a payment with a pre-receipt on Bank Account.
 
2. Payment Methods
Repairkite (Kiterepair) offers the following payment methods:
  • with money transfer on a Repairkite account with a contract or pre-receipt,
  • with payment/credit card (Eurocard/Mastercard, Visa – provided by PayPal),
Repairkite (Kiterepair) issues a receipt on a lasting media, with dismembered costs and instructions, how to resign from buying and product return, if that is necessary and possible.The deed of sale (order) is in an electronic form and is keept on Repairkite (Kiterepair) server and it is available to buyers at any time in their user account (My account).
 
3. Prices
All prices are inclusive of VAT, plus packaging and transport, as applicable. Unless otherwise agreed, delivery from the warehouse to the address provided by the customer. The risk passes to the buyer when the goods of Repairkite (Kiterepair) or of a Repairkite (Kiterepair) transport company (for example: UPS )has been handed over, even if partial deliveries. Any details of a delivery are not binding, unless in exceptional cases a binding delivery date has been agreed to in writing.All prices include TAX, unless written otherwise. The prices are valid in the very moment of purchase and do not have in advance defined validity.The prices are valid in case of paying with above stated methods and under above stated Terms&Conditions. We are trying hard to keep the information updated and correct, but we do not guarantee it. In case of such errors or in case where price changed during order working, Repairkite (Kiterepair) will allow buyer to resign from buying, at the same time Repairkite (Kiterepair) will try to offer a solution that will satisfy both customers.The deed of sale (order) between Repairkite and buyer is made just after Repairkite (Kiterepair) confirms the order (buyer receives electronic email about Order Conformation Status). From this moment on, all prices and other terms are fixed and are in force for both customers.
 
4. Payment and Credit cards
In case of paying with payment or credit cards, the following terms apply:
  • buyer/payer ( information in user profile) must be the same person or organization as the owner of payment/credit card,
Buying procedure
1.Order accepted. After ordering the buyer receives a notice via email about order status (accepted). The information about status and order content is always accessible on the site.
2. Order Confirmed. If the buyer does not cancel the order, it goes to further working. After Repairkite (Kiterepair) checks the orders, supplies then Repairkite (Kiterepair)  confirms or can reject with a reason. Repairkite (Kiterepair) may contact the buyer to check information accuracy and delivery accuracy. After order conformation Repairkite (Kiterepair) sends notice via email about estimated time of delivery. The contract between buyer and Repairkite (Kiterepair) at this point is irrevocable.
3.Product sent. Repairkite (Kiterepair) prepares and sends the product in arrangement time and notices the buyer via email.
 

5. Consumers’ right to resign from buying, product returns.

Consumer has the right to inform the company (on email address info@repairkite.com) in 15 days after taking over the product about his resignation from contract, without having to state the reason for it. The cost for resignation is the cost of returning the item back to Repairkite (Kiterepair) . Product must be returned in max of 30 days from the day when a notice for such matter was given.Consumer must return undamaged and in unchanged quantity, unless if the product is already destroyed, broken, lost or its quantity has decreased and it is not consumers fault.
Repairkite returns only the money paid for the product on the user’s bank account, any other promotional codes, gift coupons are returned to user account only.
Returning payment will be executed in maximum of 30 days from received notice about contract resignation. We return money on the user’s bank account.The return of received product to Repairkite in time (deadline for resignation from contract) is considered as a notice about resignation from contract.
More information on Return Policy.
 

6. Guarantee

A product contains guarantee, if it is stated so on a guarantee list or receipt.  The guarantee is valid if you follow the instructions on guarantee list and receipt presentation. The information about guarantee is stated on the page with product presentation. If there is no such information, that means that the item is without it or the information about guarantee is unknown at the moment.  In this case the buyer can contact Repairkite, which will assure you up-to-date information.

For more information check out Return Policy.

7. Delivery

Repairkite (Kiterepair) will deliver merchandize in agreed deadline.
Contractual partner for delivery is Tourline Express, but Repairkite (Kiterepair) reserves the right to choose other delivery service.
 
8. Security
Repairkite (Kiterepair)  uses suitable technological and organizational means for protecting transfers and storage in personal data and payments. Repairkite (Kiterepair) uses 128-bit SSl certificate, issued by authorized organization.
For safe authorization and transaction with credit card is taken care by Paypal.
 

9. Personal information protection

Repairkite (Kiterepair)  is obliged to protect user’s personal information.
Repairkite (Kiterepair)  storages IP addresses of all visitors for indefinite time and with registered users it also keeps: names, email addresses, contact phones, home address and delivery address, state, time and date of registration and communication archive with Repairkite (Kiterepair).
User’s information will not be given to any unauthorized persons.User itself is responsible for protecting his own personal information.
User has to assure for security of its own user name and password and suitable software (antivirus) protection of your computer.
 

10. Communication

Repairkite (Kiterepair) will contact the user only if the user does not disagree.
Advertising electronic messages will include following components:
  • Clearly and unequivocally marked as advertising messages,
  • Clear visibility of sender,
  • Clear presentation of how to resign from receiving advert messages

 

11. User’s opinion and comments

Opinions and comments are a part of functionality on Repairkite (Kiterepair) that can be written by users and are meant for user community. Repairkite allows registered users to write an opinion. Before publishingRepairkite checks the comments for possible insults, obscenes or if they do not offer any benefits to other users and visitors.

With publishing opinion and comment user agrees with the terms of usage and grants Repairkite to publish a part or whole text in all other electronic and other media. Repairkite has the right to use the content without time limitation and for any purposes that are in business interest of Repairkite including publishing in adverts and other marketing communications. The author of opinion and comment assures that he is an owner of material and moral author rights for written opinions and comments and that he transfers these rights, without limitation, to Repairkite.

 

12. Children’s safety

Advert notices will be clearly visible (considering age) and clearly separated from games and competitions. Every communication meant for children will be suitable to their age and will not take the advantage of children, lack of experience or the sense of loyalty.
Repairkite (Kiterepair) must not accept the order from somebody, who he suspect or knows that he is a child without express consent of his parents or guardians.
Repairkite (Kiterepair)  cannot accept any personal information regarding children without express consent of their parents or guardians.
Repairkite (Kiterepair)  will not publish this information to a third party; exceptions may apply for their parents or guardians. Repairkite (Kiterepair)  must not offer free access to products or services that are potentially harmful for children.
 

13. Responsibility discharge

Repairkite (Kiterepair) tries to assure the best possible up-to-date and information accuracy, published on its website. In spite of that product features, delivery time or prices are changing very fast for that reason it may not be possible for Repairkite (Kiterepair) to repair these information. In this instance, Repairkite (Kiterepair) will inform the buyer about the changes and will allow him to resign from order or change ordered product.

Repairkite (Kiterepair) is not responsible for the content about the products (opinions and comments from users). These opinions and comments will be checked before publishing for possible untruths, insults or frauds. Repairkite (Kiterepair) is not responsible for these opinions and comments and it discharges itself from such responsibility.

Although Repairkite (Kiterepair) tries to assure accurate photos of products, you must use them as symbolic pictures. A picture does not warrant for products features.

 

14. Complaint and conflicts

Repairkite (Kiterepair) respects valid customer security laws.  Repairkite (Kiterepair) will try to fulfill his obligation to make effective system for complaint treating and to point to a person who can (in case of problems) be reached via phone or email. You can give away your complaint via email (info@repairkite.com). Complaint proceedings are confidential.

Repairkite (Kiterepair) is fully aware of irrational costs when solving conflicts by laws and in courts. This is a main obstacle for consumer not to engage conflict in courts. That is why Repairkite (Kiterepair) strives as best it can to solve these conflicts as per agreement.

 

15. Copyright and Trademark Notice

The sites content (texts, designs, logos, icons, images and all software used) is the sole property of Repairkite (Kiterepair) and their suppliers. The sites content may be used for the purpose of shopping or placing an order on Repairkite (Kiterepair) and for no other purpose. Content and material must not be copied, reproduced, republished, modified, posted, transmitted, uploaded, or distributed unless with written consent from Repairkite (Kiterepair) . Unauthorized use of content and material may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

March 2015